Site Policies

Hoochiechick Returns Policy

Shop Hoochiechick in confidence. We are proud to offer a 30-day returns policy on all our products. Defective products will be replaced at no additional charge.* For non-defective products you may receive a store credit or a refund** for the combined price of your accepted return(s), provided they meet the following criteria.

All returned products must be unused. All toys, cameras and electronics must be unopened. Clothes must be unworn with the original tags still attached. All costumes must be in original packaging with unopened accessories. Sealed media (such as DVDs and CDs) must have any original shrink-wrapping. Books must be in original condition with unbroken spines and undamaged covers. We make no exceptions to these requirements.

Please check the working condition and fabric quality of all products before use. We will not accept a return of any item, even a defective item, that appears to have been used or washed.

To initiate a return, e-mail Hoochie@Hoochiechick.com within 30 days from the date of your invoice. Include your order number and the word " Return" in the subject line. Briefly explain what item you would like to return and why you wish to return it (e.g., defective, not what you expected). Indicate whether you are requesting a refund or store credit.

We will reply to your e-mail with a return merchandise authorization number ("RMA" ) and further shipping instructions. Shipping charges related to all return shipments are the sole responsibility of the customer. We strongly recommend you ship your return with a tracking number.

All returns must clearly display a valid RMA issued by Hoochiechick and must be received at an authorized address within 30 days of our issuing the RMA. We are not responsible for shipments sent to an unauthorized address, shipments that are lost, or shipments that do not clearly display a valid RMA, and we are not obligated to issue any associated refunds or store credits.

If your original order qualified for free shipping but would not have qualified for free shipping without the product(s) you are returning, a shipping charge of $8.00 will be deducted from your refund or store credit. If you request that your order be canceled before it has been shipped a confirmation of your cancellation will be e-mailed to you and $14.00 will be deducted from your refund. If you do not receive a confirmation of your order cancellation you must accept delivery of your package and follow the steps outlined in this returns policy. If you refuse delivery of an order that you have placed, a minimum of $29.00 will be deducted from any associated refund.

Please note that we are only able to extend our returns policy because our customers follow the honor system. We reserve the right to deny the return of any product that is judged (at the sole discretion of Hoochiechick) not to meet the criteria outlined above or to have been deliberately damaged or damaged through misuse or poor shipment packaging.

The terms of this returns policy are subject to change without notice.

* Same or equivalent product only.
** Refunds (but not store credits) are subject to an 18% restocking fee to cover associated processing costs. We appreciate your understanding.



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